Lily's Nails is rated 5.0 out of 5 stars, based on 5 reviews!
It's the first time I went in ...
It's the first time I went in Lily's nail and it was great.
I had a pedicure and a shellac gel polish done, I was really happy.
The salon is very clean, (they throw away the file after each customer), very cosy and friendly.
They put some paraffin at the end for the manicure shellac, it's a small detail I really appreciated.
I definitively will be back there, and it deserves 5 stars, I hope they will stay like that.
Just had to share here since it has been a couple of years since the last review! I went with a friend a few weeks ago to Lily's and to be honest, I was kind of resistant because of the reviews I read on here. We went on a Saturday and they accept walk-in's, there was a bit of a wait due to the fact there were already a few people in the pedicure chairs which is what I would expect on a Saturday afternoon.
While we were waiting we looked through the polishes to pick out our colors. They had a wide range of colors and shades and I didn't find any to be crusted or looked like they needed to be replaced. The male nail tech let us know he appreciated our patience and offered us wine while we waited - they had a few choices and it was a nice unexpected bonus :) Coming from a career where I am constantly reviewed for customer service - I was so happy to hear just that they acknowledged us, it's just rare that you get that and it was nice being on the other end of it.
I liked how the lights were not bright; dimmed, but it felt more like a mini spa than a nail salon (for the record I don't believe they offer other services than nails but I may be wrong). I usually get a pounding headache from fumes just walking by one but I didn't here and it looked like they take good care of their equipment. When it was our turn to go we did have to wait a few minutes to get our services started because they were a little short staffed, but again... we were drop-ins. We still got to sip on wine and chill out through the whole process and the nail techs who were a married couple were hilarious and down to earth. They mentioned how they are in the process of obtaining the shop from the current owner so that gave me a little flashback to reading the reviews here on Yelp - I didn't get the impression or the rudeness from anyone there that day and that may be connected to the old management at the time the other ones were posted.
When we left they mentioned their punch card loyalty program which was even nicer to hear, because I do expect to be back. Overall I was very happy, and although it wasn't the speediest service I've ever had, I feel like the quality and service was on point. They did also mention too that if we had any issues in the next week or 10 days (sorry I can't remember) to just head on back and they will take care of it.
Also to keep in mind, this is Lily's, not Lisa's nails! Lily's is next to where Mandi's Ice Cream used to be, Lisa's is next to Firebowl. Just wanted to throw that in there since they are both in strip malls and are only a blink away from each other. Just sayin' because, um, someone was sitting in the wrong parking lot for awhile for this reason waiting to meet their friend. Yep.
I rated this 5 stars because, for me waiting after getting in is not an issue to me and their service won me over. However if I had set an appointment and had the same overall wait, I'd give it a 4.
If you haven't been here lately, or if you might have scanned through these reviews before it might be worthwhile to give them a 2nd chance!
the new owners are amazing - sweet and sassy young couple. they are very professional, honest and extremely friendly. my nails were a reck walking in and flawless walking out. I will definitely be returning, every aspect of the service was incomparable.
I almost don't want to review Lily's Nails because then more people will start coming here! But this is my favorite nail salon and I love seeing how the business has grown. The owners are helpful, sweet, and very funny. I always feel welcome and we have great conversations (or I can sit and relax if I feel inclined). My nails always look great when I leave. I've brought friends with me and they are all now regulars of Lily's, too!
I was recommended here by a co-worker because I was in search of someone that could do stiletto nails and Tony is the man to see in Wilmington if you are a trendy young woman like me. I came in with my nail disaster that another salon dared to call stiletto and with some paint glitter but he dipped my nails and peaked them up.
I went for my second appointment a few weeks ago and got a pedicure which was what I needed! Both Micah and Tony are great at their job and love what they do!
The look on the inside is not the best but the quality of work they perform is above and beyond! They also have a loyalty card which is big for me after 9 punches I get a free mani!!